Effective Date: 01-02-2025
Welcome to Grace Modupe Repent Resorts (“we,” “us,” or “our”). By using our website, making a reservation, or staying in one of our shortlet apartments, you (“you” or “Guest”) agree to the following Terms of Use (“Terms”). These Terms govern your use of our services, including but not limited to booking, staying at, and using the facilities of the shortlet apartments we offer.
If you do not agree to these Terms, you must not use our services.
1. Booking and Reservations
Eligibility:
By booking a reservation with us, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.Reservation Process:
To book an apartment, you must provide accurate and complete information, including your full name, contact details, payment information, and any other required details. Your booking is considered confirmed once you receive a booking confirmation email.Payment:
Payment for your reservation must be made at the time of booking or as specified in the booking process. We accept credit cards, debit cards, PayPal, etc.]. A security deposit may also be required and is refundable upon satisfactory inspection of the property.Cancellation and Refund Policy:
You may cancel your booking in accordance with our [Cancellation Policy], which will be provided at the time of booking. Please note that different rates may have different cancellation terms (e.g., non-refundable rates). Refunds will be issued based on the conditions outlined in the Cancellation Policy.
2. Use of the Property
Check-in and Check-out:
Your booking includes the right to check-in at the designated time after 12:00 PM and check-out at before 12:00 PM. Late check-out or early check-in may be available upon request and subject to availability.Guests:
Only the number of guests specified in your reservation may stay in the apartment. If additional guests are found staying, we reserve the right to charge an extra fee or request the removal of unauthorized individuals.Conduct:
Guests must conduct themselves in a respectful manner while staying at the apartment. Noise disturbances, illegal activities, or disruptive behavior may result in immediate eviction from the property without refund.Smoking and Pets:
Smoking is prohibited inside all of our apartments unless otherwise specified. Pets are only allowed if the property is designated as pet-friendly and the appropriate fee has been paid. You are responsible for cleaning up after your pet and ensuring it does not cause damage or disturbance.Property Care:
You agree to take reasonable care of the apartment and its contents. Any damages or loss caused during your stay will be charged to your credit card or deducted from your security deposit. You must notify us immediately of any damage or issues that arise during your stay.
3. Fees and Charges
Additional Charges:
In addition to the rental fee, you may incur additional charges for services such as cleaning, late check-out, additional guests, or damages. These charges will be clearly communicated to you during the booking process or at check-out.Security Deposit:
A security deposit may be required at the time of booking. This deposit will be refunded after your stay, provided the property is returned in satisfactory condition, and no damages or excessive cleaning are required.
4. Cancellation and Refunds
Cancellation by Guest:
If you need to cancel your booking, please refer to our [Cancellation Policy], which outlines any applicable fees or penalties.Cancellation by Us:
We reserve the right to cancel a booking at our discretion for reasons including but not limited to overbooking, maintenance issues, or force majeure events (e.g., natural disasters, pandemics). In such cases, we will provide a full refund or assist you in finding alternative accommodation.
5. Liability and Limitations
Limitation of Liability:
We are not liable for any personal injury, loss, or damage to your belongings during your stay, unless caused by our negligence or willful misconduct. You are responsible for securing your personal items and valuables.Force Majeure:
We are not liable for any failure to perform our obligations under these Terms due to events outside of our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, or government restrictions.
6. Privacy and Data Protection
By booking and staying in our apartments, you consent to our collection and use of your personal information as outlined in our [Privacy Policy]. We will take reasonable steps to protect your personal data but are not responsible for any unauthorized access to your personal information.
7. Prohibited Activities
You agree not to engage in any of the following activities during your stay:
- Engaging in any illegal activities or activities that violate local laws or ordinances.
- Damaging, defacing, or removing property from the apartment.
- Using the apartment for any unlawful or commercial purposes.
- Creating excessive noise or disturbances that interfere with the peace of other guests or neighbors.
8. Amendments to Terms
We reserve the right to update or modify these Terms of Use at any time, and such changes will take effect as soon as they are posted on our website. By continuing to use our services after changes have been posted, you agree to be bound by the revised Terms.
9. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United State of America. Any disputes arising out of or in connection with these Terms will be resolved through [mediation/arbitration], and, if necessary, brought before the courts of Federal Republic of Nigeria
10. Contact Information
If you have any questions about these Terms or need further assistance, please contact us: